Docs/ HydraAI

Using HydraAI ​

Open the panel ​

Click the ✦ tab on the right edge of any Desk page, or press Ctrl + Alt + H. The panel opens on the right. Drag its edge to make it wider, or switch to full screen when you want room to read.

The HydraAI panel open on a Quotation, answering a question with the page toggle on

Along the top, from left to right:

  • New chat
  • Past chats: search and reopen earlier chats.
  • Incognito: a chat that isn't saved. See Chats and history.
  • Settings: opens HydraAI Client Settings, for admins only.
  • Full screen, with your chats listed down the side.
  • Minimize

Under the message box:

  • Attach file
  • Mode
  • Page toggle: the eye icon labelled with the page you're on.
  • Keyboard shortcuts
  • Feedback
  • The ring next to Send: how full this chat's memory is, and your credits.

A new chat suggests a few things to try. Click one to send it.

Pick a mode ​

Click the mode button (it shows FAST by default) or press Ctrl + Alt + M to cycle through them.

The mode menu: Ask, Fast and Plan

ModeWhat it doesGood forNot for
AskSearches, reads and analyses. Write actions are blocked."Which fields does Sales Invoice have?", "Why is this report empty?"Making changes
FastActs straight away, no plan stepA field, a rule, a small report changeAnything that deletes, or touches many things at once
PlanWrites a plan you can edit. Nothing is built until you press Proceed.New modules, multi-step workflows, anything you want to review firstQuick one-liners

Fast is the default. If you're new to HydraAI, start with Plan for anything beyond a single field. See Plans and builds.

Share the page you're on ​

The eye button under the message box is the page toggle. It's labelled with what you're looking at: the record's title on a form, such as "Northwind Retail", or the DocType or report name on a list or report. It's off every time a page loads. Turn it on when your question is about what's on screen.

When it's on, HydraAI receives:

  • On a form: the DocType, the record name and up to 40 filled-in field values. For child tables, only the number of rows is sent.
  • On a list: the active filters and the names of any rows you've ticked.
  • On a report: the report name.

Password fields are never sent. Other fields are sent as they appear, including amounts, bank details or salaries if they're on the form. Leave the toggle off on pages like that unless HydraAI needs them.

TIP

"Add a field after Valid Till on this form", sent with the toggle on from a Quotation, works better than describing the form from memory three screens away.

Attach files ​

Click Attach file, drag files onto the panel, or paste an image.

  • Up to 5 files per message, 10 MB each.
  • Accepted: CSV, Excel, TSV, PDF, Word, text, Markdown, JSON, and PNG, JPG, GIF or WebP images.
  • Images are seen as images. PDFs, Word files and spreadsheets are read as text, so a PDF's layout isn't seen, only its words.
  • Paste a link to an image, PDF or JSON file and it's fetched and attached for you.

Attachments are saved as private files on your site.

While it works ​

A status line shows what it's doing ("Thinking…", "Reading docs…"). The steps it takes fold into one line, such as "Inspected Quotation, created Custom Field +1 more". Click the line to see each step.

  • Press Stop to stop it. Anything it already wrote stays on screen, and it remembers that part in your next message.
  • If the record or DocType you're viewing changes, the page reloads itself so you see the result.
  • Under each reply, you can Copy it, Regenerate it, or rate it 👍/👎.

Credits ​

HydraAI runs on credits. Roughly, from real usage:

What you doTypical cost
Ask a question1 credit
A small change2 credits
A build: a workflow, report or script10 credits
A big plan and build20 credits

Click the ring next to Send to see what's left. HydraAI pauses at your limit, with no overage. See Credits and usage.

Keyboard shortcuts ​

On a Mac you can press ⌘ instead of Ctrl and ⌥ instead of Alt.

KeysDoes
Ctrl + Alt + HOpen or close the panel
Ctrl + Alt + NNew chat
Ctrl + Alt + MNext mode (Ask → Fast → Plan)
Ctrl + Alt + FFull screen
Ctrl + /Show all shortcuts
Enter / Shift + EnterSend / new line
EscClose the panel

Next ​

Updated 7 Oct 2026