Terms of Service
Legally binding agreement between you and Tacten Services LLP, operating as Espresso Cloud. Version: v1.0 · Effective: June 1, 2025 · Governing Law: Republic of India.
Service Provider
Tacten Services LLP Flat #1110, Aratt Requizza Apts, Gollahalli Road, Electronic City, Bengaluru, Karnataka, India — 560100 legal@espresso.zimplify.tech · support@espresso.zimplify.tech
Espresso Cloud is a brand wholly owned and operated by Tacten Services LLP. All services offered under the Espresso Cloud name are provided exclusively by Tacten Services LLP. Customers contract directly and solely with Tacten Services LLP regardless of their location.
Introduction
This Service and Support Agreement ("Agreement") is a legally binding contract between Tacten Services LLP ("Tacten", "we", "us", or "our"), a limited liability partnership incorporated in India with its registered office at Flat #1110, Aratt Requizza Apts, Gollahalli Road, Electronic City, Bengaluru, Karnataka, India — 560100, operating the cloud platform under the brand name "Espresso Cloud", and the entity or individual ("Customer", "you", or "your") who registers for, accesses, or uses the Services.
Espresso Cloud is a brand wholly owned and operated by Tacten Services LLP. All services offered under the Espresso Cloud brand — including managed hosting environments, the Hydra AI Coding Agent, Espresso Sites, and the Bring Your Own Cloud (BYOC) service — are provided exclusively by Tacten Services LLP. Customers contract directly and solely with Tacten Services LLP regardless of their location.
Binding Agreement
By creating an account, clicking "I Agree", or otherwise using any Service, you acknowledge that you have read, understood, and agreed to be bound by all terms of this Agreement. If you do not accept any term, you must immediately cease all use of the Services.
1. Definitions
| Term | Meaning |
|---|---|
| Agreement | This Service and Support Agreement together with all Schedules, Order Forms, and Addenda incorporated herein. |
| Espresso Cloud | The cloud hosting platform and associated services offered under the brand name "Espresso Cloud", owned and operated exclusively by Tacten Services LLP. |
| Tacten / We / Us | Tacten Services LLP, a limited liability partnership incorporated in India, operating Espresso Cloud. |
| Customer / You | The entity or individual who registers for and uses the Services under this Agreement. |
| Service(s) | All hosted cloud infrastructure, environment provisioning, management tooling, Hydra AI, Espresso Sites, BYOC, and support provided by Tacten Services LLP. |
| Customer Data | Any data, content, code, configurations, or materials uploaded to, stored on, transmitted through, or processed by the Services. |
| Development Environment | A managed hosting environment for software development, including access to Hydra AI. |
| Testing Environment | A managed hosting environment for QA, integration testing, and pre-production staging. |
| Production Environment | A managed hosting environment serving live, end-user-facing applications with enhanced uptime and priority support. |
| Hydra AI | The AI-powered Coding Agent for code generation, debugging, scaffolding, and deployment automation across all supported frameworks. |
| Espresso Sites | The static website and frontend hosting service supporting React, Next.js, Gatsby, Remix, Vue.js, Nuxt, Svelte, SvelteKit, Angular, Astro, Frappe, and ERPNext. Schedule B. |
| BYOC | Bring Your Own Cloud — managed deployment service for Customers connecting their own AWS, Azure, or GCP account. Schedule C. |
| INR | Indian National Rupee — invoice currency for Customers with a billing address in India. |
| USD | United States Dollar — invoice currency for Customers with a billing address outside India. |
| Personal Data | Any information relating to an identified or identifiable natural person under applicable data protection law. |
| Service Credits | Credits applied to a future invoice as compensation for SLA breaches. See Section 6.3. |
2. Description of Services
2.1 Managed Hosting Environments
| Environment | Use | Uptime SLA | Support |
|---|---|---|---|
| Development (Frappe / ERPNext) | Frappe / ERPNext App Development + Hydra AI | Best-effort | Business Hours |
| Testing (Frappe / ERPNext) | Frappe / ERPNext QA & Staging | 99.5% | Business Hours |
| Production (Frappe / ERPNext) | Live Frappe / ERPNext Operations | 99.9% | 24×7 (Critical) |
2.2 Hydra AI — Coding Agent
Hydra AI is an AI-powered development assistant available exclusively in Frappe-based Development Environments. It supports code generation, debugging, scaffolding, and deployment for Frappe Framework and ERPNext applications only. Hydra AI is not available in Espresso Sites environments (static and frontend deployments).
Hydra AI Data Policy
Data submitted to Hydra AI is processed in real time to generate responses only. Session data is retained for a maximum of 30 days then permanently deleted. Tacten Services LLP will not use your Hydra AI data to train AI models without your explicit opt-in consent.
2.3 Espresso Sites — Static & Frontend Hosting
| Ecosystem | Frameworks | Rendering Modes |
|---|---|---|
| React Ecosystem | React, Next.js, Gatsby, Remix | CSR, SSR, SSG, ISR |
| Vue Ecosystem | Vue.js, Nuxt | CSR, SSR, SSG |
| Svelte Ecosystem | Svelte, SvelteKit | CSR, SSR, SSG |
| Angular | Angular | CSR, SSR |
| Astro | Astro | SSG, SSR, Hybrid |
Static SPA Hosting
All frontend frameworks on Espresso Sites are hosted as static Single Page Applications (SPAs) or static exports. We do not support running Node.js server processes for runtime server-side rendering (SSR) or incremental static regeneration (ISR).
Hydra AI not available for Espresso Sites
Hydra AI is exclusively available in Frappe-based Development Environments (Frappe Framework and ERPNext). Static and frontend framework deployments via Espresso Sites do not include Hydra AI assistance.
Includes: global CDN; auto SSL/TLS; custom domains; Git-based CI/CD; PR preview deployments; environment variables; edge caching. Covered under the Production tier SLA (99.9% monthly). Full terms in Schedule B.
2.4 Bring Your Own Cloud (BYOC)
BYOC lets Customers connect their own AWS, Microsoft Azure, or GCP account to the Espresso Cloud management platform for application deployment and administration. Full terms in Schedule C.
2.5 Platform Scope
Espresso Cloud supports: (a) Frappe/ERPNext applications in managed Dev/Test/Prod environments; (b) any supported frontend framework on Espresso Sites; and (c) any Customer-approved workload in BYOC environments. Other workloads require prior written consent from Tacten Services LLP.
3. Account Registration and Access
3.1 Eligibility
Customers must be at least 18 years of age and legally authorised to enter binding agreements on behalf of their organisation. Account information provided must be accurate and kept current.
3.2 Account Security
The Customer is responsible for maintaining the confidentiality of all credentials, API keys, and access tokens. Notify us immediately at security@espresso.zimplify.tech upon any unauthorised access or security breach.
3.3 Project Champion
Each Customer must designate a single "Project Champion" who serves as the sole point of contact with Tacten Services LLP for all service-related matters. The Project Champion must: (a) be the named system manager for the Customer's Espresso Cloud account; (b) be authorised to raise service requests including version upgrade requests; (c) manage user and role compliance within the Customer's environment; and (d) ensure End Users review available online documentation and ERPNext video tutorials before raising support tickets.
3.4 End Users
Customers are fully responsible for ensuring all End Users comply with this Agreement. Any act or omission by an End User constituting a breach is deemed a breach by the Customer.
3.5 Account Suspension
Tacten Services LLP may suspend accounts that: (a) breach the AUP; (b) pose a security risk; or (c) have outstanding unpaid invoices exceeding 14 days following written notice.
4. Acceptable Use Policy
4.1 Permitted Uses
- Building and deploying Frappe, ERPNext, and ecosystem applications in managed environments.
- Deploying static websites and frontend applications on Espresso Sites using supported frameworks.
- Executing automated test suites, CI/CD pipelines, and QA processes in Testing Environments.
- Hosting live applications for End Users and business operations in Production Environments.
- Using Hydra AI in Frappe-based Development Environments for code assistance, scaffolding, and deployment automation for Frappe Framework and ERPNext applications only.
- Using BYOC to deploy and manage workloads within your own AWS, Azure, or GCP cloud account.
4.2 Prohibited Uses
- Using Dev or Testing Environments to store, process, or transmit live Personal Data without prior written approval from Tacten Services LLP.
- Attempting to gain unauthorised access to other Customers' environments, systems, networks, or data.
- Using Hydra AI to generate code designed to cause harm, facilitate illegal activity, or exploit security vulnerabilities.
- Uploading, distributing, or executing malware, ransomware, cryptominers, botnets, or malicious software.
- Conducting load tests, stress tests, or penetration tests on Espresso Cloud infrastructure without prior written authorisation.
- Hosting on Espresso Sites content that is unlawful, defamatory, obscene, or infringes third-party intellectual property rights.
- Using the BYOC management interface to access or interfere with cloud resources outside your own provisioned environments.
- Circumventing environment isolation boundaries or attempting lateral access without authorisation.
- Violating any applicable law including the IT Act, 2000 and DPDPA 2023.
- Reselling or sublicensing the Services to third parties without prior written consent.
5. Data, Privacy & Security
5.1 Customer Data Ownership
The Customer retains full ownership of all Customer Data. Tacten Services LLP acquires no IP rights in Customer Data and accesses it only as necessary to deliver the Services, respond to support requests, or comply with legal obligations.
5.2 Data Processing Roles
Where Customer Data contains Personal Data, the Customer acts as the Data Controller and Tacten Services LLP acts as the Data Processor. Customers requiring a formal Data Processing Agreement (DPA) to comply with DPDPA 2023, GDPR, or any other applicable data protection law may request one at legal@espresso.zimplify.tech.
5.3 Hydra AI Data
Hydra AI — 30-Day Retention Maximum
Hydra AI session data (prompts, code, responses) is retained for a maximum of 30 days for security auditing, then permanently and irreversibly deleted. No AI model training on Customer data without explicit opt-in consent.
5.4 Data Residency
By default, Customer Data is stored in data centres located in India. International hosting plans are available on request. Tacten Services LLP will provide 30 days' prior written notice of any material change to data storage location.
5.5 Security Measures
Tacten Services LLP implements: TLS 1.2+ in transit; AES-256 at rest; RBAC; network isolation between customer environments; automated vulnerability scanning; and regular penetration testing.
5.6 DPDPA 2023 and Applicable Data Protection Law
Tacten Services LLP complies with DPDPA 2023 with respect to Personal Data of Indian data principals. Customers with End Users in other jurisdictions are responsible for ensuring compliance with applicable data protection laws in those jurisdictions. Tacten Services LLP will support the Customer in meeting data protection obligations as Data Processor upon execution of a DPA.
6. Service Level Agreement (SLA)
6.1 Uptime Commitments
Tacten Services LLP commits to the following monthly uptime targets. Espresso Sites is covered under the Production tier SLA (99.9%, measured at the CDN edge). BYOC uptime applies to the Espresso Cloud management layer only — cloud provider infrastructure is governed by the respective provider's own SLA.
| Environment | Monthly Uptime | Support Response | Support Coverage |
|---|---|---|---|
| Development | Best-effort (no guarantee) | Next Business Day | Business Hours |
| Testing | 99.5% monthly | 4 Business Hours | Business Hours |
| Production (incl. Espresso Sites & BYOC mgmt layer) | 99.9% monthly | 1 Hour | 24 × 7 |
6.3 Service Credits
| Monthly Uptime Achieved | Service Credit | Claim Deadline |
|---|---|---|
| 99.0% – < 99.9% | 10% of monthly fee | 15 days after month-end |
| 95.0% – < 99.0% | 25% of monthly fee | 15 days after month-end |
| Below 95.0% | 50% of monthly fee | 15 days after month-end |
Service Credits are the Customer's sole financial remedy for SLA failures and cannot be converted to cash or transferred.
7. Subscription, Billing & Payment
7.2 Billing Currency
- India Customers — ₹ INR: Billing address in India. Invoiced in Indian Rupees by Tacten Services LLP. Processed via Razorpay.
- International Customers — $ USD: Billing address outside India. Invoiced in US Dollars by Tacten Services LLP. Processed via Razorpay International.
Currency is determined at account registration based on billing address. All billing — both INR and USD — is handled by Tacten Services LLP as the sole contracting entity.
7.3 Payment Processing
Payments are processed through Razorpay (INR) and Razorpay International (USD), both PCI-DSS compliant. Tacten Services LLP does not store raw card numbers or bank account details. By providing payment details, you agree to Razorpay's terms of service.
7.4 Invoicing
Invoices are generated on the first calendar day of each billing cycle and payable within 14 days of invoice date. Pricing may be revised with 30 days' prior written notice.
7.6 Taxes
All fees are exclusive of taxes. Indian Customers: GST will be added as a separate line item on INR invoices; TDS certificates must be furnished within the statutory time limit. International Customers: responsible for all applicable taxes in their local jurisdiction, including withholding taxes.
7.7 Late Payment
Overdue invoices accrue interest at 1.5% per month. After 14 days' written notice, Tacten Services LLP may suspend or terminate Services for non-payment.
7.8 Refunds
Monthly subscriptions are non-refundable once commenced. Annual subscriptions may be refunded pro-rata for unused months subject to a 10% processing fee. Overage charges, Hydra AI credits, and setup fees are non-refundable.
8. Intellectual Property
8.1 Espresso Cloud Platform
Tacten Services LLP and its licensors retain all IP Rights in the Espresso Cloud platform, infrastructure, tooling, dashboard, and Hydra AI. The name "Espresso Cloud" and all associated marks are trademarks of Tacten Services LLP. Nothing in this Agreement transfers platform ownership to the Customer.
8.2 Customer Applications
The Customer retains full ownership of all IP Rights in Customer-developed applications, customisations, and Customer Data. Tacten Services LLP receives only a limited licence to host and process Customer applications as necessary to deliver the Services.
8.3 AI-Generated Code
Code generated by Hydra AI in response to Customer prompts is owned by the Customer, subject to any open-source licence obligations from underlying frameworks. Tacten Services LLP makes no representation regarding the originality of AI-generated outputs or freedom from third-party IP claims.
8.4 Third-Party Trademarks
ERPNext and Frappe are trademarks of Frappe Technologies Pvt. Ltd. Espresso Cloud is an independent service provider and is not affiliated with, sponsored by, or endorsed by Frappe Technologies Pvt. Ltd. All other trademarks, service marks, and trade names referenced in this Agreement are the property of their respective owners.
9. Confidentiality
Each party agrees to hold the other's Confidential Information in strict confidence, use it only to perform obligations under this Agreement, and not disclose it without prior written consent. These obligations survive termination for three (3) years; trade secret obligations survive indefinitely.
10. Warranties & Disclaimers
10.1 Tacten Warranties
Tacten Services LLP warrants: (a) full legal authority to enter this Agreement; (b) Services provided with reasonable skill and care; and (c) commercially reasonable security measures maintained.
10.3 Disclaimer
Disclaimer of Warranties
EXCEPT AS IN SECTION 10.1, SERVICES (INCLUDING HYDRA AI) ARE PROVIDED "AS IS" AND "AS AVAILABLE". TACTEN SERVICES LLP DISCLAIMS ALL WARRANTIES — EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE — INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NO WARRANTY THAT SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
11. Limitation of Liability
Exclusion of Consequential Damages
NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, REGARDLESS OF THE FORM OF ACTION.
11.2 Aggregate Cap
Tacten Services LLP's total aggregate liability shall not exceed the total fees actually paid by the Customer in the twelve (12) calendar months immediately preceding the event giving rise to the claim.
11.3 Exceptions
Nothing limits liability for: (a) death or personal injury caused by negligence; (b) fraud; or (c) any liability that cannot be excluded under applicable Indian law.
12. Term & Termination
12.2 Termination for Convenience
Either party may terminate upon 30 days' prior written notice. The Customer remains obligated to pay for all Services rendered prior to the termination date.
12.3 Termination for Material Breach
Either party may terminate immediately if the other: (a) commits a material breach not cured within 15 days of written notice; (b) becomes insolvent or subject to winding-up proceedings; or (c) ceases to carry on business.
12.5 Consequences
- All licences immediately terminate.
- A 30-day data export window is provided to download all Customer Data.
- Following the export window, Customer Data will be permanently deleted within 90 days.
- All outstanding fees become immediately due and payable.
13. Indemnification
The Customer shall indemnify and hold harmless Tacten Services LLP from third-party claims arising from: (a) Customer Data or violation of this Agreement; (b) Customer Data infringing third-party rights; (c) breach of warranties in Section 10.2; (d) Hydra AI-generated code deployed in Customer applications; (e) content hosted on Espresso Sites infringing third-party rights; or (f) cloud provider costs or penalties arising from the Customer's BYOC account.
14. Force Majeure
Neither party is liable for failure or delay caused by circumstances beyond reasonable control including: acts of God; natural disasters; pandemic; war; terrorism; government actions; civil unrest; internet or power outages; or third-party cloud infrastructure failures. If such events continue for more than 30 consecutive days, either party may terminate without penalty.
15. Governing Law & Dispute Resolution
15.1 Governing Law
This Agreement is governed by the laws of the Republic of India in all cases. Tacten Services LLP is the sole contracting entity for all Customers globally regardless of location.
15.2 Informal Resolution
The parties shall first attempt to resolve any dispute through good-faith negotiation within 30 days of written notice of the dispute.
| Customer Type | Arbitration Rules | Seat | Governing Law |
|---|---|---|---|
| India Customers (billing address in India) | Arbitration & Conciliation Act, 1996 (India) | Bengaluru, Karnataka, India | Republic of India |
| International Customers (billing address outside India) | UNCITRAL Rules administered by SIAC | Singapore | Republic of India |
Note for International Customers
The choice of SIAC as the administering institution and Singapore as the arbitration seat is solely for procedural convenience. The substantive governing law remains the laws of the Republic of India in all cases. Both Indian and international Customer disputes are resolved under Indian law.
15.5 Jurisdiction for Non-Arbitral Matters
For all matters not subject to arbitration (including applications for urgent interim relief), both Indian and International Customers irrevocably submit to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.
16. General Provisions
16.3 Amendments
Tacten Services LLP may update this Agreement at any time. Material changes are notified to Customers at least 30 days in advance via email or dashboard notification. Continued use after the effective date constitutes acceptance.
16.7 Notices
All legal notices must be in writing and addressed to: Tacten Services LLP, Flat #1110, Aratt Requizza Apts, Gollahalli Road, Electronic City, Bengaluru, Karnataka, India — 560100. Email: legal@espresso.zimplify.tech
16.10 Electronic Acceptance
This Agreement is accepted electronically. By ticking the checkbox and clicking "I Agree", the Customer provides a binding electronic acceptance under the Information Technology Act, 2000 and the Indian Contract Act, 1872. Acceptance is logged with name, email, IP address, browser user agent, and UTC timestamp. A confirmation email is sent within 5 minutes.
Schedule A — Support Services
A.1 Support Channels and Hours
| Channel | Details |
|---|---|
| Support Email | support@espresso.zimplify.tech — primary channel for all issue types |
| Support Portal | Raise tickets directly from the Espresso Cloud / ERPNext dashboard |
| +91 96331 30612 (Amal) | |
| Business Hours | 10:00 – 18:00 IST (UTC+5:30), Monday – Friday, excluding Indian public holidays |
| Weekend Support | Email support only (Saturday & Sunday). Emails received outside business hours will be addressed the same day or next business day on a best-effort basis. |
| After-Hours Calls | Forwarded to a designated IT Engineer. Best efforts taken to resolve as per the business-hour response matrix. |
A.2 Support Scope
- Functional support: All standard ERPNext features including configuration support (workflows, print formats) and scenario support (business use-case mapping).
- Issue Investigation: Examining reported behaviour of a feature when it is not exhibiting expected functionality.
- Bug fix: Fixing verified bugs after investigation, based on severity and criticality. Critical bugs released immediately; others follow the regular release cycle.
- Data fix: Correcting data that is a direct outcome of a verified bug.
- Upgrade Support: Upgrading and maintaining the latest version of the application in the ERPNext account.
- Scaling Support: Optimising the database to improve performance where deemed necessary.
Depending on the Order Form, scope may extend to minor feature requests and minor feature redesign.
A.3 Support Exclusions
The following are outside standard support scope (available case-by-case at Tacten's discretion, not by obligation):
- Data Entry · Custom Script development · Print Format design · Data Import
- Manual data sanitisation · User Management · User / Role / Permission Management
- Query sessions exceeding 30 minutes in duration
A.4 Issue Priority Classification
All incoming issues are tagged Unclassified on receipt. Tacten Services LLP classifies each issue based on criticality and business impact:
| # | Priority | Description |
|---|---|---|
| 1 | Unclassified | All issues are tagged Unclassified when first received. |
| 2 | Critical | System inoperable; productivity-threatening; server failure or full network outage. |
| 3 | Functional Query | Functional queries on ERPNext features/modules, Cloud Subscription Plans, or data import assistance. |
| 4 | Investigation | System operational but performance very poor. Deep issues requiring core investigation — e.g., stock balance mismatch, email delivery, network issues for 3+ users. |
| 5 | Bug | System operational but specific feature/module behaviour is incorrect. Error reports auto-tagged as Bug. |
| 6 | Service Request | User-initiated requests such as major version upgrades or subscription plan changes. |
| 7 | Dormant | Auto-tagged when no User response for 4 days after Tacten's last response. |
| 8 | Discomfort | System operational but feature behaviour not as expected; scalability issues causing mild discontent. |
| 9 | Vulnerability | Security vulnerabilities that can compromise Customer Data. |
A.5 Response and Resolution Times
All times are in Business Hours (10:00–18:00 IST, Mon–Fri) unless stated otherwise.
| # | Priority | Response | Resolution | Notes |
|---|---|---|---|---|
| 1 | Unclassified | 2 hrs | 2 hrs | Reclassified on receipt; clock restarts |
| 2 | Critical | 4 hrs | 4 hrs | Critical releases deployed within 24 business hours |
| 3 | Functional Query | 4 hrs | 16 hrs | Business hours only |
| 4 | Investigation | 4 hrs | 16 hrs | May require core investigation; timeline may extend |
| 5 | Bug | 4 hrs | Next Release | Critical bugs released immediately; others in the next scheduled release |
| 6 | Service Request | 4 hrs | 32 hrs | e.g., major version upgrade or subscription change |
| 7 | Dormant | 4 hrs | 32 hrs | After User resumes communication |
| 8 | Discomfort | 4 hrs | Scheduled Release | Included in next scheduled monthly release |
| 9 | Vulnerability | 4 hrs | 64 hrs | Security patch; highest priority after Critical |
Disclaimer on Resolution Times
All response and resolution times are indicative and not contractually guaranteed. Actual resolution may depend on factors outside Tacten Services LLP's control — including third-party server unavailability or upstream framework dependencies. Tacten Services LLP does not accept financial penalties for failure to meet indicative times.
A.6 Site Uptime
Tacten Services LLP ensures 24×7 production site availability. Any downtime incident is classified as Critical and handled per Section A.5. Scheduled maintenance is communicated with at least 48 hours' advance notice and performed in off-peak hours with minimum downtime.
A.7 Escalation Matrix
The Customer's Project Champion (see Section 3.3) should use the following escalation path in sequence:
| Level | Contact | When to Escalate | |
|---|---|---|---|
| 1 | Support Team | support@espresso.zimplify.tech | All new support issues and service requests |
| 2 | Amal | amal@espresso.zimplify.tech | If issue unresolved or response unsatisfactory after Level 1 |
| 3 | Atul-Kuruvilla Abraham (Business Head) | atul@espresso.zimplify.tech | If Level 2 escalation has not produced satisfactory resolution |
Schedule B — Espresso Sites Supplemental Terms
B.2 Content Responsibility
The Customer is solely responsible for all content hosted on Espresso Sites including compliance with copyright, defamation, privacy, and content moderation laws. Tacten Services LLP reserves the right to remove or suspend content violating applicable law or posing a security risk.
B.3 Custom Domains and SSL
Customers may connect custom domains. The Customer is responsible for maintaining DNS control of their domain. Automatic SSL/TLS certificates are provided via ACME protocol. Conflicting certificates must not be installed.
B.5 Espresso Sites SLA
Espresso Sites is covered under the Production tier SLA in Section 6.1 (99.9% monthly uptime), measured at the CDN edge. Service Credits are calculated under Section 6.3.
Schedule C — BYOC Supplemental Terms
C.3 Financial Responsibility
Cloud Cost Responsibility
The Customer is solely and exclusively responsible for all costs incurred in their cloud provider account including compute, storage, data transfer, managed databases, load balancers, and auto-scaling charges. Tacten Services LLP does not pay or assume any cloud provider costs on the Customer's behalf.
C.5 BYOC Service Termination
- Tacten Services LLP will immediately revoke its cloud provider access tokens upon termination.
- All Espresso Cloud-managed configurations will be deleted within 30 days.
- Cloud infrastructure in the Customer's account remains in place and continues to incur provider charges until the Customer independently decommissions it.
- Tacten Services LLP accepts no responsibility for orphaned cloud resources after termination.
C.6 BYOC SLA
The Espresso Cloud management layer for BYOC is covered under the Production tier SLA in Section 6.1 (99.9% monthly uptime). Cloud provider infrastructure (AWS, Azure, GCP) is explicitly excluded and treated as force majeure under Section 14.
Schedule D — Hydra AI Supplemental Terms
D.2 Permitted Hydra AI Uses
Hydra AI is available exclusively in Frappe-based Development Environments (Frappe Framework and ERPNext). It is not available in Espresso Sites deployments, BYOC environments (unless running Frappe workloads), or any non-Frappe environment. Where enabled as an optional add-on, Hydra AI may also be used in Frappe-based Testing Environments. Access is governed by the inference credit quota in the Customer's Order Form.
D.3 Customer Responsibility for AI Output
The Customer is solely responsible for all code produced with Hydra AI assistance. Tacten Services LLP accepts no liability for bugs, security vulnerabilities, or IP infringement claims arising from AI-generated outputs, or any consequences of deploying AI-generated code to Testing or Production Environments.
D.5 No Professional Advice
Hydra AI outputs do not constitute legal, financial, medical, or professional advice. Customers should not rely on Hydra AI for compliance guidance or security architecture decisions.
Electronic Acceptance
This Agreement is a web-based click-through agreement. By ticking the checkbox and clicking "I Agree", you confirm that you have read and understood this Agreement in its entirety, you have the legal authority to bind your organisation, and you accept all terms and conditions. This constitutes a binding electronic acceptance under the Information Technology Act, 2000 and the Indian Contract Act, 1872.
What is logged on acceptance
Full name · Email address · IP address · Browser user agent · UTC timestamp · Agreement version. A confirmation email with a copy of this Agreement is sent to your registered email within 5 minutes.
Proceeding without authority is prohibited
If you do not have the legal authority to bind your organisation, you must not click "I Agree". Acceptance by an unauthorised individual is a material breach of this Agreement.
© 2025 Tacten Services LLP. All rights reserved. Espresso Cloud is a brand of Tacten Services LLP. ERPNext and Frappe are trademarks of Frappe Technologies Pvt. Ltd. Espresso Cloud is an independent service provider and is not affiliated with or endorsed by Frappe Technologies. This Agreement is governed by the laws of the Republic of India. Disputes: Bengaluru arbitration (India) · SIAC, Singapore (International). See also: Privacy Policy.